What Is ISO 9001?
The ISO 9001 global standard details the conditions for a Quality Management System (QMS), which is adopted and accepted internationally by various organizations. The ISO 9001 lays out a constructive framework for organizations to continuously enhance their system, processes and products and, in turn, improve and meet their customer's satisfaction and needs.
The latest version of the ISO 9001 is known as the IS0 9001:2015. The ISO 9001:2015 describes the procedure an organization operates to satisfy the requirements of its stakeholders and customers.
The ISO 9001 Standard Is Built On 7 Quality Management Principles (QMPs) As The Basis Of The Standard:
Focus On Customer
Organizations should understand current, and future customer requirements as organizations depend on their customers. Before aligning their objectives, organizations should meet customers’ requirements and endeavour to exceed customer expectations.
Leaders need to establish a clear direction and vision for their organization. Therefore, leaders should create and maintain an internal environment where people can be empowered and fully involved in achieving the organization’s objectives.
Engagement Of People
The essence of an organization is people at all levels. Allowing their full participation and continuous improvement allows their abilities to be used for the organization’s benefit.
When activities are managed as a procedure or process, the desired result is achieved more effectively as related resources are deployed efficiently and improvement opportunities and prioritized.
Continual improvement of the organisation’s overall performance should be a permanent objective of the organisation.
Evidence-Based Decision Making
Efficient decisions are made based on the analysis of accurate and reliable data and information balanced with practical experience.
An organization shall maintain good relationships with all relevant parties, such as customers, suppliers, authority, etc., to collaborate on improvement and development activities, manage costs, optimize resources and create value.
Benefits Of ISO 9001
- Demonstrates the organization's commitment to customers and stakeholders while strengthening "organizational capability".
- Boosts processes that result in the reduction of errors and risk of rework.
- Increases the satisfaction of the customer.
- Utilizing proactive quality-focused leadership to improve the organization's image or organizational positioning.
- The entire organization recognizes its responsibility and involvement in the betterment of quality.
- Delivers transparent cut processes and sub-processes, including their critical links.
- Acknowledgement of deterrents to an operation's or service's efficiency and effectiveness.
- Pinpoint opportunities for continuous improvement.
- Reinforce the commitment toward the organization's fulfilment of regulatory requirements.
- Enhances communication amongst employees.
Although it is not immediately apparent, ISO 9001 can also be used to solve issues with customers, administration, equipment uptime and downtime, process efficiency, etc.
Why Become ISO 9001 Certified In Malaysia?
- Facilitate worldwide cooperation and interoperability.
- Simplify production across various industries.
- Ensure product uniformity and safety.
Generally speaking, standardisation offers businesses undeniable technological, financial, and social benefits.
There are numerous definitions of "quality," but two of the better ones are offered by Philip Crosby and Joseph Juran: Juran refers to it as "fit for use." Crosby refers to it as "compliance with requirements" at the same time. An effective management system that has been well-designed and properly executed will help your company start along the path to quality.
Of course, neither you nor your clients should allow variation. So how can variance be lessened? By strengthening your process control! Control results from having a specific goal: learning about a process and how to alter it so output remains constant. For these purposes, the ISO requirements are helpful.
Waste results in expenses because of low quality and inefficiency. Inefficient processes are those that vary and are inconsistent. If you reduce these discrepancies and promote consistency, you'll waste less money and make more of it.
Steps To Certification
1Request for QuotationCall us now and select a package that fits your budget.
2Make Appointment with Our ConsultantReceive your first-round free consultation
3Introduction to ISO TrainingHelp your organization to demonstrate commitment towards quality and customer satisfaction.
4Documents Preparation & ImplementationDetermine which documentation is required for your production or service processes and quality system, then begin to implement them.
5Internal & External AuditMake certain that your Quality Management System (QMS) is set up and maintained according to international standards.
6Get Certified & Impress Your ClientShow off your certificate on your website and sales collateral.
Frequently Asked Questions
The quality policy, procedures, and principles that link corporate goals, customer demands, and your marketing strategy are at the standard's core. Every employee understands how their behaviours contribute to a better customer experience when this approach to quality is ingrained throughout the organisation, and mechanisms are put in place to review and enhance that customer experience continuously.
Because ISO 9001 is a "generic standard," any organisation can implement it regardless of size or complexity.
By applying a quality management system, you will be able to:
- Evaluate your organization's entire context to determine who will be impacted by your work and what they expect from you. You'll be able to explain your goals and find new business opportunities.
- Put your clients first by constantly attending to their requirements and working to increase their pleasure. This could lead to more repeat business, more clients, and increased revenue for your firm.
- Work more effectively since everyone in the company or organization will know and agree with your processes. As a result, internal expenses are reduced while productivity and efficiency increase.
- Comply with any legal and regulatory standards.
- Enter new markets; some industries and customers demand ISO 9001 before starting a business.
- Recognize and manage the risks your organization faces.