What Is ISO 9001?
ISO 9001, including its certification in Malaysia, sets the global standard for a Quality Management System (QMS) adopted universally by organisations. This framework empowers businesses to consistently enhance their systems, processes, and products, meeting customer satisfaction and needs.
Its latest version, ISO 9001:2015, outlines how organisations operate to fulfill stakeholder and customer requirements. Connect with our ISO training providers in Malaysia for valuable insights and guidance.
The ISO 9001 Standard Is Built On 7 Quality Management Principles (QMPs) As The Basis Of The Standard:
Principle 1:
Focus On Customer
Organizations should understand current, and future customer requirements as organizations depend on their customers. Before aligning their objectives, organizations should meet customers’ requirements and endeavour to exceed customer expectations.
Principle 2:
Leadership
Leaders need to establish a clear direction and vision for their organization. Therefore, leaders should create and maintain an internal environment where people can be empowered and fully involved in achieving the organization’s objectives.
Principle 3:
Engagement Of People
The essence of an organization is people at all levels. Allowing their full participation and continuous improvement allows their abilities to be used for the organization’s benefit.
Principle 4:
Process Approach
When activities are managed as a procedure or process, the desired result is achieved more effectively as related resources are deployed efficiently and improvement opportunities and prioritized.
Principle 5:
Continual Improvement
The corporation's long-term goal should be to continuously improve its performance as a whole.
Principle 6:
Evidence-Based Decision Making
Efficient decisions are made based on the analysis of accurate and reliable data and information balanced with practical experience.
Principle 7:
Relationship Management
An organization shall maintain good relationships with all relevant parties, such as customers, suppliers, authority, etc., to collaborate on improvement and development activities, manage costs, optimize resources and create value.
Benefits Of ISO 9001
- Demonstrates the organization's commitment to customers and stakeholders while strengthening "organizational capability".
- Boosts processes that result in the reduction of errors and risk of rework.
- Increases the satisfaction of the customer.
- Utilizing proactive quality-focused leadership to improve the organization's image or organizational positioning.
- The entire organization recognizes its responsibility and involvement in the betterment of quality.
- Delivers transparent cut processes and sub-processes, including their critical links.
- Acknowledgement of deterrents to an operation's or service's efficiency and effectiveness.
- Pinpoint opportunities for continuous improvement.
- Reinforce the commitment toward the organization's fulfilment of regulatory requirements.
- Enhances communication amongst employees.
Although it is not immediately apparent, ISO 9001 can also be used to solve issues with customers, administration, equipment uptime and downtime, process efficiency, etc.
Why Become ISO 9001 Certified In Malaysia?
Standardization
The objectives of standardisation are to:
Generally speaking, standardisation offers businesses undeniable technological, financial, and social benefits.
- Facilitate worldwide cooperation and interoperability.
- Simplify production across various industries.
- Ensure product uniformity and safety.
Generally speaking, standardisation offers businesses undeniable technological, financial, and social benefits.
Meet customer requirements
This is a risky justification as many companies will seek ISO certification to fulfil a demand from a client. Other times, the client declares that they will only cooperate with authorised providers. Yes, we must meet client expectations successfully, but we also need to keep doing it. This can cost a lot more in the long term to solely focus on this benefit and your instant gain rather than valuing the consumer.
Enhance the quality of processes and products
Even if the certification is not ISO 9001, adopting a systematic procedure in accord with ISO certification all comes down to quality. An ISO certification improves the rate for all organisational processes and goods produced.
There are numerous definitions of "quality," but two of the better ones are offered by Philip Crosby and Joseph Juran: Juran refers to it as "fit for use." Crosby refers to it as "compliance with requirements" at the same time. An effective management system that has been well-designed and properly executed will help your company start along the path to quality.
There are numerous definitions of "quality," but two of the better ones are offered by Philip Crosby and Joseph Juran: Juran refers to it as "fit for use." Crosby refers to it as "compliance with requirements" at the same time. An effective management system that has been well-designed and properly executed will help your company start along the path to quality.
Describe, comprehend, and convey your business's procedures.
Utilizing business metrics, you should define and characterize your processes following ISO. To correctly manage and regulate corporate operations is the objective, and the foundation of your system lies in these objectives. Metrics are used to communicate and understand how your system is doing concerning your goals. You will discover more about your business if you make a genuine effort to meet the requirements for ISO certification.
Increase the reliability of your operations.
Minimising variance in your processes is the most excellent way to define consistency. The best way to satisfy your buyers is to ensure a consistent product with the same weight, dimensions, specifications, and outputs.
Of course, neither you nor your clients should allow variation. So how can variance be lessened? By strengthening your process control! Control results from having a specific goal: learning about a process and how to alter it so output remains constant. For these purposes, the ISO requirements are helpful.
Of course, neither you nor your clients should allow variation. So how can variance be lessened? By strengthening your process control! Control results from having a specific goal: learning about a process and how to alter it so output remains constant. For these purposes, the ISO requirements are helpful.
Boost productivity, cut waste, and save money.
A properly designed ISO management system allows your company to reach perfection even when it is not faultless. Your methods grow more dependable as they advance, and you can complete your tasks more frequently, leading to observable results. Waste generation in your activities will also be reduced.
Waste results in expenses because of low quality and inefficiency. Inefficient processes are those that vary and are inconsistent. If you reduce these discrepancies and promote consistency, you'll waste less money and make more of it.
Waste results in expenses because of low quality and inefficiency. Inefficient processes are those that vary and are inconsistent. If you reduce these discrepancies and promote consistency, you'll waste less money and make more of it.
Encourage business collaboration
It is simpler to do collaborative research, commerce, and product development because of ISO's extensive acceptance throughout the world. Your company can engage in worldwide trade with the knowledge that all of its products or inputs will be compatible and consistent thanks to standardisation.
Obtain recognition on a global scale
The credibility of the ISO was discussed at the start of this article, and it is an important consideration. Your business joins a very exclusive group if it receives an ISO certification. We are well aware of the gravity of a company's reputation to success.
What is the importance of ISO 9001 certification in Malaysia?
ISO 9001 certification in Malaysia holds significance as it establishes a standardised quality management framework, ensuring businesses align with global standards. It is vital for meeting customer expectations, enhancing the overall process and product quality, and gaining international recognition.
Not only does the certification for ISO 9001 in Malaysia foster trust in global markets, it also facilitates business collaborations and contributes to improved operational reliability as well as increased productivity. In essence, it is a key asset for Malaysian businesses looking to showcase their commitment to quality and compete effectively on a global scale.
Not only does the certification for ISO 9001 in Malaysia foster trust in global markets, it also facilitates business collaborations and contributes to improved operational reliability as well as increased productivity. In essence, it is a key asset for Malaysian businesses looking to showcase their commitment to quality and compete effectively on a global scale.
Steps To Certification
1Request for Quotation
Call us now and select a package that fits your budget.2Make Appointment with Our Consultant
Receive your first-round free consultation3Introduction to ISO Training
Help your organization to demonstrate commitment towards quality and customer satisfaction.4Documents Preparation & Implementation
Determine which documentation is required for your production or service processes and quality system, then begin to implement them.5Internal & External Audit
Make certain that your Quality Management System (QMS) is set up and maintained according to international standards.6Get Certified & Impress Your Client
Show off your certificate on your website and sales collateral.
Frequently Asked Questions
1What is ISO9001?
The processes required to implement a quality management system are outlined in ISO 9001. It is based on widely acknowledged quality management concepts outlined by the International Standards Organization (ISO) and is intended to assist organisations in ensuring they satisfy the demands and expectations of consumers and other interested parties.
The quality policy, procedures, and principles that link corporate goals, customer demands, and your marketing strategy are at the standard's core. Every employee understands how their behaviours contribute to a better customer experience when this approach to quality is ingrained throughout the organisation, and mechanisms are put in place to review and enhance that customer experience continuously.
Because ISO 9001 is a "generic standard," any organisation can implement it regardless of size or complexity.
The quality policy, procedures, and principles that link corporate goals, customer demands, and your marketing strategy are at the standard's core. Every employee understands how their behaviours contribute to a better customer experience when this approach to quality is ingrained throughout the organisation, and mechanisms are put in place to review and enhance that customer experience continuously.
Because ISO 9001 is a "generic standard," any organisation can implement it regardless of size or complexity.
2Who does ISO 9001 apply to?
Any firm, regardless of size or industry, should adhere to ISO 9001:2015.
The standards of ISO 9001 standard has been implemented into the quality management systems of more than one million enterprises from more than 160 nations.
3What advantages will it offer my company?
You can strengthen the control over your business processes with the help of ISO 9001. As you assert more control over your business, your consistency rises. If you are more consistent, your clients will receive the same high-quality service or goods each time they do business with you.
By applying a quality management system, you will be able to:
By applying a quality management system, you will be able to:
- Evaluate your organization's entire context to determine who will be impacted by your work and what they expect from you. You'll be able to explain your goals and find new business opportunities.
- Put your clients first by constantly attending to their requirements and working to increase their pleasure. This could lead to more repeat business, more clients, and increased revenue for your firm.
- Work more effectively since everyone in the company or organization will know and agree with your processes. As a result, internal expenses are reduced while productivity and efficiency increase.
- Comply with any legal and regulatory standards.
- Enter new markets; some industries and customers demand ISO 9001 before starting a business.
- Recognize and manage the risks your organization faces.
4Should I get certified?
Certification to ISO 9001 is not necessary, and you can use the standard to improve your work without being certified. However, third-party certification – when an independent certification body audits your practices against the requirements of the norm – is a way of signalling to your buyers, customers, suppliers and other stakeholders that you have implemented the standard correctly. For some companies, however, third-party certification may be a requirement. For instance, some public entities or governments may only work with providers who have received ISO 9001 certification.
5How long is the process?
Depending on their size and complexity, most organizations can anticipate achieving certification within 3 to 6 months with the proper planning and understanding of what is necessary for ISO 9001 certification.
6What is the cost?
The cost varies depending on your certification scope, the complexity of the process, and company/organization size.
7How often do organizations need to renew their ISO 9001 certification?
Organizations must undergo a yearly surveillance audit to maintain their certification and a recertification audit every three years to renew their certification.
8What is the role of an ISO 9001 auditor?
An ISO 9001 auditor is responsible for assessing an organization's compliance with the standard's requirements. This involves reviewing documentation, conducting interviews, and observing processes to determine if the organization's quality management system is effective and meets the standard's requirements.
9How can organizations prepare for an ISO 9001 certification audit?
Organizations can prepare for an ISO 9001 certification audit by developing and implementing a robust quality management system, reviewing and updating documentation and procedures, conducting internal audits to identify and address issues, and ensuring that all workers know the organization's quality objectives and processes.
10What is the importance of ISO 9001 certification in Malaysia?
ISO 9001 certification in Malaysia holds significance as it establishes a standardised quality management framework, ensuring businesses align with global standards. It is vital for meeting customer expectations, enhancing the overall process and product quality, and gaining international recognition.
Not only does the certification for ISO 9001 in Malaysia foster trust in global markets, it also facilitates business collaborations and contributes to improved operational reliability as well as increased productivity. In essence, it is a key asset for Malaysian businesses looking to showcase their commitment to quality and compete effectively on a global scale.
Not only does the certification for ISO 9001 in Malaysia foster trust in global markets, it also facilitates business collaborations and contributes to improved operational reliability as well as increased productivity. In essence, it is a key asset for Malaysian businesses looking to showcase their commitment to quality and compete effectively on a global scale.